At MBouquet, we understand the importance of your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or interact with us.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
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Personal Information: This includes your name, email address, shipping address, billing address, phone number, and payment information (e.g., credit card details). We collect this when you make a purchase, create an account, or subscribe to our newsletter.
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Order Information: Details about the products you purchase, including recipient names and addresses for gift deliveries, special instructions, and order history.
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Technical and Usage Data: Information about how you access and use our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us improve our website's functionality and user experience.
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Communication Data: Records of your communications with us, including emails and customer service interactions.
2. How We Use Your Information
We use the collected information for the following purposes:
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Process Orders: To fulfill your purchases, process payments, and deliver your flower and gift orders.
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Customer Service: To respond to your inquiries, provide support, and manage your account.
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Personalization: To tailor your experience on our website, such as remembering your preferences and displaying relevant products.
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Marketing and Promotions: To send you updates, promotional offers, newsletters, and information about new products or services that may interest you, provided you have opted in to receive such communications. You can opt out at any time.
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Website Improvement: To analyze website usage, troubleshoot problems, and improve our website's design, content, and functionality.
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Security and Fraud Prevention: To protect our website and users from fraudulent transactions and unauthorized access.
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Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third parties in the following limited circumstances:
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Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processors, shipping carriers, website hosting, data analysis, and marketing services. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
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Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request from a government or law enforcement authority.
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Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
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With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Security
We implement reasonable security measures, including physical, electronic, and procedural safeguards, to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Your Choices and Rights
You have certain rights regarding your personal information:
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Access and Correction: You can access and update your account information by logging into your MBouquet account.
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Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.
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Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser setting to decline cookies if you prefer. However, this may affect the functionality of our website.
6. Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
[Your Email Address Here]
[Your Phone Number Here - Optional]
[Your Business Address Here - Optional]
Last Updated: 25th July, 2025
