Welcome to MBouquet! These Terms & Conditions ("Terms") govern your use of the MBouquet website and the purchase of any products from us. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully.
1. Acceptance of Terms
By accessing and using the MBouquet website, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy. If you do not agree with any part of these Terms, you must not use our website.
2. Products and Services
MBouquet offers a variety of fresh flowers, preserved flowers, bouquets, gift sets, and related products for purchase online.
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Product Descriptions: We strive to ensure that all product descriptions, images, and pricing are accurate. However, variations in color, size, and availability may occur due to the natural nature of flowers and handmade items.
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Availability: All products are subject to availability. In the event that an item you ordered is unavailable, we will contact you to offer an alternative or a full refund.
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Pricing: All prices are listed in [Your Currency, e.g., VND, USD] and are subject to change without notice. Prices do not include delivery fees, which will be added at checkout.
3. Orders and Payments
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Order Placement: You can place orders through our website. Once you place an order, you will receive an order confirmation email. This email does not signify our acceptance of your order, but rather confirms that we have received it.
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Order Acceptance: Our acceptance of your order and the completion of the contract between you and MBouquet will occur when we dispatch the products ordered to you.
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Payment: We accept various payment methods as indicated on our website. All payments are processed securely. You warrant that you are the authorized user of the credit/debit card or payment method used for your purchase.
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Cancellation: Orders can only be canceled within [e.g., 2 hours] of placement, provided the order has not yet been processed for delivery. For cancellations, please contact us immediately. Specific terms for holiday periods or special promotions may apply.
4. Delivery
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Delivery Areas: We deliver to specific areas as outlined on our website. Please ensure the delivery address is accurate and within our service area.
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Delivery Times: We offer various delivery options. While we strive to meet requested delivery times, these are estimates and cannot be guaranteed, especially during peak seasons or unforeseen circumstances (e.g., traffic, weather).
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Recipient Availability: It is the customer's responsibility to ensure that the recipient will be available to receive the delivery. If the recipient is not available, we may attempt to contact them or leave the item in a safe place if deemed appropriate and safe to do so. Additional redelivery charges may apply for failed deliveries.
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Incorrect Address: MBouquet is not responsible for delayed or failed deliveries due to incorrect or incomplete addresses provided by the customer.
5. Returns, Refunds, and Replacements
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Fresh Flower Guarantee: We guarantee the freshness of our flowers for [e.g., 3 days] from the delivery date, provided they are cared for properly. If you are not satisfied with the freshness of your flowers, please contact us within this period with photographic evidence.
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Damaged Goods: If your order arrives damaged or incorrect, please notify us immediately upon receipt (within [e.g., 24 hours]) with photographic evidence. We will assess the situation and, at our discretion, offer a replacement, store credit, or refund.
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Non-Flower Items: For non-flower items, our return policy is [e.g., 7 days] from delivery, provided the item is unused, in its original packaging, and in saleable condition.
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No Refunds for Change of Mind: We generally do not offer refunds for change of mind.
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How to Initiate a Claim: To request a refund, replacement, or return, please contact our customer service team.
6. Intellectual Property
All content on the MBouquet website, including text, graphics, logos, images, and software, is the property of MBouquet or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content without our express written permission.
7. User Conduct
You agree to use the MBouquet website for lawful purposes only and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited conduct includes:
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Engaging in any activity that is fraudulent, illegal, or harmful.
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Attempting to gain unauthorized access to our website, servers, or systems.
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Uploading or transmitting any viruses or malicious code.
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Interfering with the operation of our website.
8. Links to Third-Party Websites
Our website may contain links to third-party websites for your convenience. MBouquet is not responsible for the content, privacy practices, or terms and conditions of these third-party sites. We encourage you to review their policies.
9. Disclaimer of Warranties
The MBouquet website and all products and services are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of our website or the information, content, materials, or products included on the website.
10. Limitation of Liability
To the fullest extent permitted by law, MBouquet shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of our website or the purchase of any products, even if advised of the possibility of such damages.
11. Indemnification
You agree to indemnify, defend, and hold harmless MBouquet, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your violation of these Terms or your use of the website.
12. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of [Your Country/Region, e.g., Vietnam]. Any dispute arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts located in [Your City/Province, e.g., Ho Chi Minh City, Vietnam].
13. Changes to These Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website after any such changes constitutes your acceptance of the new Terms.
14. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
[Your Email Address Here]
[Your Phone Number Here - Optional]
[Your Business Address Here - Optional]
Last Updated: 25th July, 2025
